Shipping policy

Shipping Policy

Welcome to Discours Camille. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below before placing your order.

1. Important Information

Order Cut-Off Time: 5:00 PM (CET/CEST)
Processing Time: 1–3 business days (Monday–Friday)
Shipping Time: 7–15 business days (Monday–Friday)
Estimated Total Delivery Time: 8–18 business days
Shipping Cost: Free Standard Shipping
Shipping Destination: France
Shipping Origin: China
Shipping Partners: Trusted international carriers and local delivery partners in France

2. Delivery Times

After your order has been placed and payment has been successfully confirmed, we will begin processing your order within 1–3 business days.

As our products are shipped directly from our warehouse in China, delivery to France typically takes 7–15 business days after dispatch.

Orders placed after 5:00 PM (CET/CEST) or on weekends and public holidays will be processed on the next business day.

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or periods of high shipping demand.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the status of your shipment until it arrives.

4. Shipping Area

Discours Camille currently ships exclusively to France.

If you would like us to ship to another country, please contact our customer support team before placing your order.

5. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to customs inspections, transportation disruptions, or other unforeseen circumstances.

If your order is delayed, please contact us and we will work with our shipping partners to resolve the issue as quickly as possible.

6. Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us immediately.

Our support team will investigate the issue with the carrier and provide an appropriate solution, which may include a replacement or refund where applicable.

7. Customs & Import Duties

Orders shipped to France are generally delivered without additional action required from customers. However, if customs authorities apply any import duties, taxes, or handling fees, these charges are the responsibility of the customer unless otherwise stated.